Refund policy

Contact us at info@stephaniebeaute.com within 30 days of your purchase. You must validate the return with us before sending your items.

Our policy lasts 30 days after your purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

** Returns are only accepted for regular items such as regular collections. We do not offer returns or exchanges for custom and personalized items.

 

To complete your return, we require a receipt or proof of purchase.

 

There are some situations where only partial refunds are granted (if applicable)

  • Any item that is not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after purchase.

 

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
  • If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain time frame.

 

Late or missing refunds (if applicable)

  • Returns will be refunded within 15 days of the arrival of the merchandise.
  • Verify your bank account again if you have not received a refund.
  • Contact your credit card company. It may take some time before your refund is officially processed.
  • Contact your bank. There is often a processing time before a refund is processed.
  • If you have done everything listed above and still have not received your refund, please contact us at info@stephaniebeaute.com

 

Sales items (if applicable)

Sale items cannot be refunded. Only regular priced items can be refunded.

 

Exchanges (if applicable)

Only defective or damaged items can be replaced. Please note that exchanges depend on the items in stock at our warehouse if you need to exchange for the same item. Send us an email at info@stephaniebeaute.com

 

Gifts

  • If the item was marked as a gift when it was purchased and it was shipped directly, you will receive a gift credit for the value of your return. Once the item has been received, a gift certificate will be sent to you.
  • If the item was not marked as a gift when purchased, or if the gift giver received the order to give at a later date, the refund will be provided to the gift giver and they will be informed about the return.

 

Delivery

You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

We are not responsible for stolen goods or lost packages.

** If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.